To verify your account you must submit the following documents (KYC) at any time prior to submitting your withdrawal request:
- INE, IFE or passport photo to validate identity, driver’s license is not valid.
- Utility bill for no more than 3 months to validate residence in case the INE does not contain the residence address.
- Additionally, and as part of the requirements established by the relevant authorities, please indicate your profession or economic activity.
- Documents should be sent to email@example.com. The waiting time for document review is 24 to 48 hours.
Tips for sending your documents:
- Images should be taken without flash because the light may cover important details of the document.
- The 4 corners of the INE or IFE must be visible.
Only color photographs will be accepted, black and white documents are not valid.
- We accept scanned images if all information is visible and understandable.
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