Document Verification Procedure (KYC)

Última modificación: 28 January, 2022
Tiempo estimado de lectura: 1 min

To verify your account you must submit the following documents (KYC) at any time prior to submitting your withdrawal request:

  1. INE, IFE or passport photo to validate identity, driver’s license is not valid.
  2. Utility bill for no more than 3 months to validate residence in case the INE does not contain the residence address.
  3. Additionally, and as part of the requirements established by the relevant authorities, please indicate your profession or economic activity.
  4. Documents should be sent to The waiting time for document review is 24 to 48 hours. Accepted Documents
Accepted documentsRequirements
  • Government identity card INE or IFE
  • Passport
  • Temporary or permanent residency
  • Not expired
  • Photograph of account holder
  • Full Name
  • Date of Birth
  • Address
  • CURP (when it is included in the document) To check the CURP use the official website:
  • Electric Utility Bill
  • Water bill
  • Phone bill (home/mobile)
  • Cable TV/Internet bill
  • Bank Statement/Statement.
  • Issued within the last 3 months
  • Includes the registration of the account holder:
    • Name (May come in another person’s name if renting residence).
    • Address of the house.
  • Credit Card
  • Debit card
  • Must match the card registered in the system.
  • Front and back of the card must be included.
  • The name on the card must match the name registered on the account.
  • Credit card number match: first 6 and last 4 digits.
  • Other parts of the card may be covered.

Tips for sending your documents:

  • Images should be taken without flash because the light may cover important details of the document.
  • The 4 corners of the INE or IFE must be visible.
    Only color photographs will be accepted, black and white documents are not valid.
  • We accept scanned images if all information is visible and understandable.
  • Read our Privacy Policy.


This post is also available in: Español

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