If you encounter an error, a casino game freezes unexpectedly or your sports betting experience is frozen or unsatisfactory due to a disconnection, please contact customer support by providing us with:
- Date and time of the problem
- Game, match or event where you experienced the problem
- The amount you wagered
- Any other information you feel will help us help you.
Please provide as much information as possible so that we can find a solution for you.
For Casino complaints or frozen games, frozen window, or other casino malfunctions, please provide our customer support with the following information:
- Date and time or approximate time
- Amount of money on the table
- Game ID or Game Name and Hand ID
- Error message (if applicable)
- Device used: Mobile or PC
- Operating System: Windows, Mac, iOS or Android
All wagering claims must be made no later than one week after the day on which the disputed wager was placed. Claims made after this period will not be honored.
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