Technical issues on the site

Última modificación: 11 March, 2022
Tiempo estimado de lectura: 1 min

Sports Claim

If you encounter an error, a casino game freezes unexpectedly or your sports betting experience is frozen or unsatisfactory due to a disconnection, please contact customer support by providing us with:

  1. Date and time of the problem
  2. Game, match or event where you experienced the problem
  3. The amount you wagered
  4. Any other information you feel will help us help you.

Please provide as much information as possible so that we can find a solution for you.

Casino Claims

For Casino complaints or frozen games, frozen window, or other casino malfunctions, please provide our customer support with the following information:

  1. Date and time or approximate time
  2. Amount of money on the table
  3. Game ID or Game Name and Hand ID
  4. Error message (if applicable)
  5. Device used: Mobile or PC
  6. Operating System: Windows, Mac, iOS or Android

All wagering claims must be made no later than one week after the day on which the disputed wager was placed. Claims made after this period will not be honored.

This post is also available in: Español

Was this help article helpful?
Disagree 0 0 of 0 found this article helpful.
Visitas: 0

Continúe leyendo

Artículo de ayuda anterior: Are my documents and information stored securely?
Próximo artículo de ayuda: InstaBET in Social Media
Norton Master Card SSL Betsoft +18 Truste
Do you still need Help? Contact us!
Country Flags
Country Flags

The instabet.mx domain is jointly operated by the company “Multiopciones Deportivas Virtuales, S.A. de C.V”, operator of “El Palacio de los Números, S.A. of C.V.” under the protection of the federal permit DGAJS/SCEVF/P-01/2006, and with the authorization of the Dirección General de Juegos y Sorteos through the letters DGJS/DCRCA/0459/2021 dated March 22, 2021 and DGJS/DCRCA/2443 /2021 dated September 17, 2021. Access to online gaming websites for money is prohibited in certain countries. Bets from the USA are NOT accepted. The player is responsible for ensuring that they do not break any laws when accessing the Instabet.mx website. Access to the website is prohibited for those under 18 years of age. Gamble responsibly for entertainment, fun and recreation. Advertising aimed at adults. Gambling and access to minors are prohibited. Gambling is a disease that can affect the development of the person and the family. Copyright © 2023. All rights reserved.

Not found