If you are unable to access your account, you must request that it be reactivated. To do so, you need to send us by email to email@example.com the following:
- Photograph of your official identification on both sides (INE/IFE or Passport), which is legible in its entirety, without glare or shadows that prevent visibility of the data. In the case of the passport, both sides of the book where the information of the document is located must appear.
- Photograph of a proof of address valid for NO more than 3 months.
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