Section: My Account

My Account Help Section

How to use the bet slip

Sep, 9
The InstaBET betting slip is the equivalent of a bet slip used  in brick and mortar bets, but in electronic format. It is where you add your selections and enter your bet before submitting for confirmation. It records the odds and the amount you have risked on all bets. How to use the betting...
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Account closure

Sep, 9
If you wish to close your account, please contact our customer service department. Any balance due to InstaBET.mx will be immediately become due and payable to InstaBET, and your account will not be closed until the amount due is paid in full. InstaBET.mx reserves the right to close any account f...
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I opened more than one account and now I can’t access any of them, what can I do?

Jul, 7
It is very likely that we have closed your accounts. InstaBET only allows one account per client, so any additional accounts you may have will be closed, leaving only the one you designate as your only active account. In case you cannot access any of your accounts, you must request one of them to...
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Why is my account closed?

Jul, 7
If you are unable to access your account, you must request that it be reactivated. To do so, you need to send us by email to help@instabet.mx the following: Photograph of your official identification on both sides (INE/IFE or Passport), which is legible in its entirety, without glare or shadows...
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Where can I find my InstaBET account number?

Mar, 3
You can find your InstaBET account number in all our communications via your registered email or directly on the website, or application. After logging in go to: InstaBET App: you can find it in the Menu section, under the 'My Account' option, or Website: on the top right hand side of the pa...
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How do I change the Time Zone in my InstaBET account?

Sep, 9
From your smartphone: Log in to your InstaBET account. Click on the ‘Menu‘ at the top left of your screen. Click on the ‘Settings‘ tab. In the first ‘Time zone‘ menu. Choose the option you like the most. From your computer: Log in to your InstaBET account. Click on ‘Setti...
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Use of the self-exclusion feature

Mar, 3
Opting to apply a self-exclusion on your InstaBET account is a good way to take a break from the game whenever you need it. How does it work? As part of our commitment to Responsible Gaming, you have the option to self-exclude yourself from playing for a set amount of time. During this time you wi...
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Set Your Wagering Limits

Mar, 3
We offer you the option to set different Responsible Gaming limits to help you play responsibly. Use wagering limits to control how much money you are able to wager by: Per Day Per Week Per Month You can set these limits by following these instructions: Log in to your InstaBET ...
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InstaBET account settings

Aug, 8
From the Account Settings menu in your InstaBET account you have the following options: Change Password Contact Preferences: configure Email, SMS, Phone Call, Postal Mail preferences. Self Exclusion: 24 hours, 7 days, 1 Month, 3 Months and 6 Month Wager Limits: set your daily, weekly a...
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Digital Photos of your Documents

Sep, 9
We can only accept legible, clear and un-cropped copies of documents. Digital photos: We suggest that you use a scanner, digital camera or smartphone to take clear photos of documents. If you’re sending digital photos of your documents, take the photos in a well-lit room and without flash. ...
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How can I contact InstaBET’s customer service?

Sep, 9
Our customer service team is available 24 hours a day, 7 days a week. You can send us a message by clicking here. In addition, we have a chat that can also solve your doubts during the same hours, 24/7. If you prefer, our email address is help@instabet.mx.
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How to send your documents to InstaBET

Sep, 9
To send your documents: Simply take photos of your documents and send them to help@instabet.mx. For instructions on how to take digital photos of your documents, click here.. Document verification can take up to 24 hours..
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I did not receive the “forgotten password” email.

Mar, 3
If the password reset link has not arrived in your registered email inbox, please check the following: Check your junk or "Spam" folder of your email accounts linked to your InstaBET account. Try changing your password again. To prevent this problem from recurring, adjust the filter setti...
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How to change the odds format on InstaBET

Sep, 9
From your smartphone: Log in to your InstaBET account. Click on the ‘Menu‘ at the top left of your screen. Click on the ‘Settings‘ tab. In the first ‘Odds‘ menu. Choose the option you of your preference. From your computer: Log in to your InstaBET account. Click on ‘Setti...
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How to change language settings

Sep, 9
From your smartphone: Log in to your InstaBET account. Click on the ‘Menu‘ at the top left of your screen. Click on the ‘Settings‘ tab. In the first ‘Language‘ menu. Choose between Spanish and English. From your computer: Log in to your InstaBET account. Click on ‘Setting...
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Unable to Log In: problem solving

Mar, 3
Being unable to Login to your account can be due to the following issues: Forgotten Password - Click here for a step by step guide to reset a forgotten password. Changed email address or email address unavailable - Click here for instructions to update your email address. Account closed o...
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Password security recommendations

Mar, 3
To keep your InstaBET Account and your online activities, in general, private and secure, we advise to follow the recommendations below: Do not set your device (PC, Smartphone, Tablet, etc.) to remember your passwords. Even though this feature is provided as a way of convenience, this is one of...
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Monitor your gaming session

Apr, 4
InstaBET allows you to monitor your playing time online as part of our Responsible Gaming practices. Simply click on your name in the top right corner of your screen to display the My InstaBET Account menu. At the top of the menu you will see the following information displayed: Your ...
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Underage online gambling prevention

Apr, 4
It is prohibited by law for those under the age of 18 to gamble, Instabet enforces this by carrying out age verification checks when creating an account, we also reserve the right to ask for documentary proof of age, If we found accounts of anyone under the age of 18, the account will be immediately...
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Contact preferences

Sep, 9
You can manage your contact options from My Account . Log in to your InstaBET account. Tap on your name to display the 'My Account' menu. Tap on 'Account Settings'. Go to 'Contact Preferences'. From this menu you will be able to select how we can stay in touch with you: Ema...
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Sending a screenshot of an error or malfunction of our website

Sep, 9
If you receive an error message or see a problem on our website, please contact us. Sending a screenshot (showing the full screen) to our support team can help us resolve the problem. On the take-a-screenshot.org website there are instructions on how to take screenshots for a variety of device...
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How to create an account?

Sep, 9 23
Creating an InstaBET account is very simple. Click on the registration link at the top of the InstaBET.mx website and fill out the forms to register in just a minute. Remember to enter your phone number so that we can verify your account, so the payment process will be faster.
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How can I change my email or phone number?

Sep, 9 28
  In order to update your profile, please contact customer service through our free phone line, live chat or by email.  
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How to reset your password

Sep, 9 17
If you have forgotten your password, you can quickly reset it. Click the login link at the top of the website, followed by the "Forgot your password?  2. Enter the email associated with your InstaBET account and click the reset password button. 3.  An email with a link to reset your password will...
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How to view your betting history

Sep, 9 6
To see your betting history: Log into your InstaBET account. Click on the "My Account" icon in the upper right corner. Click on "Account History". Select the weeks you would like to see. Click on the specific day to see all qualified bets for that day. Wins and losses will be displa...
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