Section: My Account

My Account Help Section

I can’t wager because I’m not in Mexico

Mar, 3
Because betting laws vary by country, you will only be able to bet while in Mexico and in countries where it is legal and permitted to bet online. You can enter the page for consultation purposes and review the markets, events, results, and so on. However, you will be unable to place a bet and yo...
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Why can’t I withdraw without verification?

Nov, 11
Withdrawal requests are not processed until verification is completed. In this way, InstaBET, in accordance with Mexican law, guarantees that the funds are sent to the person who created the account, and at the same time verifies that the data provided by the user is correct and real.
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InstaBET in Social Media

Mar, 3
Certain InstaBET promotions are only available through our social networks, so we encourage you to join and share your experiences with us and learn first-hand about the special promotions that are available to you. [su_column size="1/3" center="no" class=""] Facebook Twitter [su_colu...
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Does InstaBET operate legally in Mexico?

Nov, 11
Yes, InstaBET is authorized and regulated by the Mexican Ministry of the Interior (SEGOB in Spanish) with permit number DGAJS/SCEVF/P-01/2006.
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I can’t log in to my InstaBET account via Facebook.

Mar, 3
Before logging in to InstaBET using your Facebook account we recommend you to log in to your Facebook account first and then create or log in to your InstaBET account. This way you will avoid login problems. Below are solutions to the most common problems with Facebook. Password does not meet ...
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Registration: Do I have to register to bet?

Nov, 11
Yes. To bet, deposit, opt for bonuses or do any other action at InstaBET, you need to register for an account. Register your account now and start winning with InstaBET.   
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Unauthorized account access

Mar, 3
If your account number and/or password are lost or compromised, please contact InstaBET immediately. Once notified, InstaBET will freeze your account to prevent the attacker from misusing your account. While we will do everything in our power to limit the attacker's access, it is your responsi...
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Does InstaBET offer a phone app?

Nov, 11
Yes, InstaBET has an app for Android phones that you can download from our website.
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Are my documents and information stored securely?

Feb, 2 1
We have put in place internal safeguards to keep your information completely secure. We take every measure to keep our players' names and any other sensitive information we collect in the verification process strictly confidential. To protect the information we collect, we invest in state-of-the-art...
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Types of files that we accept

Mar, 3
You can send your documents as JPEG and PNG image files (file extension .jpg or .jpeg, .png). We also accept compressed .ZIP and .RAR files and .PDF files. Please make sure that the size of the documents for each submission does not exceed 10 MB. So if necessary, please send them in a few sepa...
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Betting errors or claims

Mar, 3
If you found an error or encountered a problem with your bet, please gather the following information before contacting us: Account Number Betting ticket no. - Betting ticket no. Rotation No. Correct score. After that, contact our customer service department to solve your problem as...
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Technical issues on the site

Mar, 3
Sports Claim If you encounter an error, a casino game freezes unexpectedly or your sports betting experience is frozen or unsatisfactory due to a disconnection, please contact customer support by providing us with: Date and time of the problem Game, match or event where you experienced the ...
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What are your hours of operation?

Mar, 3
We are available 24 hours a day and every day of the week for you to place your bets on any national or international event. Whether it's Formula 1, European soccer, the NFL, tennis, boxing or UFC events, InstaBET is always in the action. And of course our support team is always ready to answer y...
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Do you have Android/iOS App?

Mar, 3
We currently only offer an Android app for both phones and tablets. An iOS or iPhone app will be available soon.
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How to use the bet slip

Sep, 9
The InstaBET betting slip is the equivalent of a bet slip used  in brick and mortar bets, but in electronic format. It is where you add your selections and enter your bet before submitting for confirmation. It records the odds and the amount you have risked on all bets. How to use the betting...
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Account closure

Sep, 9
If you wish to close your account, please contact our customer service department. Any balance due to InstaBET.mx will be immediately become due and payable to InstaBET, and your account will not be closed until the amount due is paid in full. InstaBET.mx reserves the right to close any account f...
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I opened more than one account and now I can’t access any of them, what can I do?

Jul, 7
It is very likely that we have closed your accounts. InstaBET only allows one account per client, so any additional accounts you may have will be closed, leaving only the one you designate as your only active account. In case you cannot access any of your accounts, you must request one of them to...
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Why is my account closed?

Jul, 7
If you are unable to access your account, you must request that it be reactivated. To do so, you need to send us by email to help@instabet.mx the following: Photograph of your official identification on both sides (INE/IFE or Passport), which is legible in its entirety, without glare or shadows...
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Where can I find my InstaBET account number?

Mar, 3
You can find your InstaBET account number in all our communications via your registered email or directly on the website, or application. After logging in go to: InstaBET App: you can find it in the Menu section, under the 'My Account' option, or Website: on the top right hand side of the pa...
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How do I change the Time Zone in my InstaBET account?

Sep, 9
From your smartphone: Log in to your InstaBET account. Click on the ‘Menu‘ at the top left of your screen. Click on the ‘Settings‘ tab. In the first ‘Time zone‘ menu. Choose the option you like the most. From your computer: Log in to your InstaBET account. Click on ‘Setti...
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Use of the self-exclusion feature

Mar, 3
Opting to apply a self-exclusion on your InstaBET account is a good way to take a break from the game whenever you need it. How does it work? As part of our commitment to Responsible Gaming, you have the option to self-exclude yourself from playing for a set amount of time. During this time you wi...
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Set Your Wagering Limits

Mar, 3
We offer you the option to set different Responsible Gaming limits to help you play responsibly. Use wagering limits to control how much money you are able to wager by: Per Day Per Week Per Month You can set these limits by following these instructions: Log in to your InstaBET ...
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InstaBET account settings

Aug, 8
From the Account Settings menu in your InstaBET account you have the following options: Change Password Contact Preferences: configure Email, SMS, Phone Call, Postal Mail preferences. Self Exclusion: 24 hours, 7 days, 1 Month, 3 Months and 6 Month Wager Limits: set your daily, weekly a...
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Digital Photos of your Documents

Sep, 9
We can only accept legible, clear and un-cropped copies of documents. Digital photos: We suggest that you use a scanner, digital camera or smartphone to take clear photos of documents. If you’re sending digital photos of your documents, take the photos in a well-lit room and without flash. ...
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How can I contact InstaBET’s customer service?

Sep, 9
Our customer service team is available 24 hours a day, 7 days a week. You can send us a message by clicking here. In addition, we have a chat that can also solve your doubts during the same hours, 24/7. If you prefer, our email address is help@instabet.mx.
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